wj999's Privacy Policy
Your personal information is our top priority. Read this policy to learn how wj999 collects, uses, and protects your data.
1. Introduction
This privacy policy applies to all users of the wj999 platform. By using our website, you are considered to have agreed to the terms of this policy.
wj999 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how we collect, use, disclose, and protect your personal information.
Please read this policy carefully before creating an account, browsing, or using our platform in any way. If you do not agree with the terms set out in this policy, please refrain from using our platform.
Our services are only for people aged 21 or older. If you are below this age, you are not permitted to use our platform.
2. Types of Information We Collect
We collect various types of information to provide you with a safe and improved experience. The details of this information are outlined below.
Personally Identifiable Information
Information we may collect at the time of account registration:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for verification purposes)
- Residential address
- Occupation or source of income (where applicable)
Financial Information
Information collected to manage transactions:
- bKash, Nagad, or Rocket account numbers
- Deposit and withdrawal history
- Transaction dates, amounts, and reference numbers
- Wallet balance and bonus information
We never store full bank account details or card numbers.
Usage Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and operating system
- Pages visited and gaming history
- Session duration and click data
- Information collected through cookies and similar tracking technologies
Communication Information
Information collected during customer service or support:
- Content of live chat conversations
- Email communication history
- Details of complaints or requests
- Feedback or comments you provide
3. Purpose of Collecting Information
Service Operation and Improvement
wj999 uses your information to ensure a smooth and improved gaming experience. This includes managing your account, processing deposits and withdrawals, providing bonuses and rewards, and improving platform functionality.
- Account creation and management
- Identity verification and fraud prevention
- Processing financial transactions
- Providing customer support
- Ensuring platform security
- Providing a personalized gaming experience
Meeting Legal Obligations
In certain cases, we process your information to meet legal or regulatory obligations. This includes complying with anti-money laundering (AML) rules, completing the customer identity verification (KYC) process, and fulfilling applicable legal orders.
Communication and Notifications
We use your contact information to keep you informed about important updates regarding your account or the platform, security alerts, system updates, and promotional offers. You can opt out of promotional communications at any time.
4. Data Security Measures
wj999 uses industry-standard SSL encryption and security technologies to keep your personal information safe.
Technical Security
We take the following technical measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmission is encrypted
- Firewall and intrusion detection systems
- Secure database storage and access controls
- Regular security audits and vulnerability testing
- Two-Factor Authentication option
Administrative Protection
Alongside technical measures, we also ensure data protection at the administrative level:
- Only authorized staff have access to personal information
- Staff training on data privacy
- Logging and monitoring of data access
- Ensuring data protection through agreements with third parties
Response to Data Breaches
If your information security is compromised for any reason, we will notify you and the relevant authorities as quickly as possible. Immediate steps will be taken to minimize damage, and necessary improvements will be made to prevent such incidents in the future.
5. Information Sharing and Disclosure
When We Disclose Information
wj999 does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted partners such as payment processors (bKash, Nagad, Rocket), technology support providers, and identity verification services — only to the extent necessary to provide the service.
- Legal Obligations: When disclosure is legally required due to a court order, legal investigation, or other legal process.
- Fraud Prevention: To assist in investigating fraudulent or illegal activity.
- Business Transfers: In the event of a merger, acquisition, or asset sale, where you will be notified in advance.
What We Do Not Do
- We do not sell your personal information to advertisers without your consent
- We do not share your information with irrelevant third parties
- We do not use your financial information outside of the service
- We do not send promotional messages without your permission
6. Cookies and Tracking Technologies
What Are Cookies and Why We Use Them
Cookies are small text files stored on your device when you visit our platform. wj999 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions, ensuring security, and operating the platform's core functionality.
- Functional Cookies: Remembering your preferences, language settings, and other personalized settings.
- Analytics Cookies: Understanding platform usage patterns and improving the service.
Managing Cookies
You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some core platform features to not work properly. Refer to your browser's help section for detailed instructions.
7. Your Rights
As a user of our platform, you have the following rights over your own information.
Right to Access Information
You may request at any time to know what information we hold about you.
Right to Correct Information
If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations exist.
Right to Object to Processing
You may object to the processing of your information for marketing or other specific purposes.
Right to Data Portability
You may request to receive the information you have provided in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
To exercise any of the above rights, please contact us by email. We will process your request as quickly as possible. For some requests, we may need to verify your identity.
8. Data Retention Period
Information for Active Accounts
We retain your information for as long as your account is active and for as long as required by legal obligations afterward. Records of financial transactions are generally kept for an extended period to meet anti-money laundering regulations and other financial compliance requirements.
After Account Closure
Even after you close your account, we may retain certain information for a defined period for the following reasons: resolving legal claims or disputes, complying with applicable laws and regulations, and detecting and preventing fraud. After this period, your information will be securely deleted or anonymized.
9. Third-Party Services and Links
Our platform may include game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), payment gateways, and other third-party services. These services have their own privacy policies, and wj999 is not responsible for their data collection and processing practices.
We only work with trusted and reputable third parties. Agreements with them ensure that your information is handled in accordance with our privacy standards.
For payment services, we use trusted mobile banking services such as bKash, Nagad, and Rocket. When you transact through these services, your information falls under the privacy policy of the respective service provider.
10. Policy Changes and Updates
Notice of Changes
wj999 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed when you log in to the platform
- The date of the update will be noted at the top of this page
Consent to Changes
If you continue using our platform after a notice of policy changes, you will be considered to have agreed to the updated policy. If you do not agree to the changes, please contact our support team to close your account and stop using the platform.
11. Protection of Minors
wj999 services are for users aged 21 and above only. Use of this platform by minors is strictly prohibited.
We do not knowingly collect personal information from minors (those under 21 years of age). If we become aware that a minor has created an account or provided personal information on our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please notify our support team immediately. Read our Responsible Gaming Policy to learn more.
12. Privacy & Responsible Gaming
wj999 is committed to responsible gaming. Using your gaming history and behavioral data, we can identify potentially problematic gaming patterns and provide you with support.
While respecting your privacy, we ensure that this analysis is used solely for your protection and service improvement — never for marketing purposes.
Visit our Responsible Gaming page to learn more about our responsible gaming tools and policies.
13. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us.
Live Chat
Our support team is available 7 days a week, 24 hours a day via live chat to serve you.
Support available in Bengali and English